Philippines (Remote)
P43,000+
CS/Ops/Sales
FULL TIME
Requirements:
Education:
Experience:
Management:
Scope of Control:
Impact:
Degree of Technical Skills:
- Has extensive knowledge and experience in the area of practice.
- Can identify and solve complex problems with ease.
- Can mentor or train others effectively.
- Is often sought out for their expertise.
Degree of Problem Solving:
- Individuals at this level are able to identify and prevent problems before they occur. They are able to think critically and creatively to identify potential problems and develop solutions.
- Are able to work independently to solve problems.
Task Complexity:
- Tasks are more complex and require some problem-solving skills.
- There is some ambiguity or uncertainty involved in completing the tasks.
- The tasks require more specialized skills and knowledge.
- The tasks can be completed in a reasonable amount of time.
Hardware Required:
- This level of hardware is sufficient for more demanding tasks such as browsing multiple browser tabs, video editing, and graphic design.
- The hardware requirements for this level are higher than the basic level, and a mid-range computer or laptop will be required.
Job Details:
As a Customer Support Specialist, you are responsible for earning our clients’ trust by answering our customers’ queries about our products, assisting with technical concerns with its usage and installation, and minimal upselling and quote generation. This role is expected to work closely with the Sales Manager and Product Team in providing accurate responses related to our products as well as with the Sales Specialist in endorsing quotation requests and assisting in successfully converting sales for the team. This is a frontline role which means you’ll be actively contributing to our mission to help our customers with limited time, resources, and skills to keep their loved ones safe easily.
Key Role Objective/Accountability(& KPIs):
Key Role Objective/Accountability(& KPIs):
1. Customer Satisfaction and Resolution (40%)
2.: Product Advocacy & Mastery(30%)
3. Process Adherence & Cadence : (30%)
Role Exclusion:
Role Requirements:
Role Preferentials:
This position is closed for New Applications.